Returns Policy – Modern Garden Goods
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At Modern Garden Goods (website: moderngardengoods.com), we want you to be completely satisfied with your purchase of garden statues and sculptures. This Returns Policy explains your rights and options if you wish to return an item.
Your right to cancel
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item(s) without giving any reason. This cooling-off period expires 14 days after the day on which you (or someone you nominate) receive the goods.
How to cancel
To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this via the contact form on our website moderngardengoods.com. Please provide your order number, the item(s) you wish to return, and your reason for return (optional).
Return period for goods
After you notify us of cancellation, you have 14 days to return the goods to us. We recommend obtaining proof of postage, as we cannot be held responsible for items lost or damaged in return transit.
Condition of returned items
Items must be returned in their original condition, unused, and in their original packaging. Statues and sculptures are often fragile, so please repack carefully to avoid damage. We reserve the right to make a deduction from any refund if the item shows signs of excessive handling or damage beyond what is necessary to examine the goods.
Non-returnable items
Certain items cannot be returned, including:
- Personalised or custom-made statues and sculptures
- Items that have been assembled or modified after delivery
- Perishable goods (e.g., live plants attached to ornaments)
- Items unsealed after delivery that are not suitable for return due to health or hygiene reasons
Refunds
Once we receive and inspect the returned goods, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 14 days of receiving the returned goods or, if earlier, 14 days after you provide proof of return. The refund will be made using the same payment method you used for the original order.
Damaged or incorrect items
If your statue or sculpture arrives damaged or you receive the wrong item, please contact us immediately through moderngardengoods.com. We will work with you to resolve the issue – typically by arranging a replacement or issuing a full refund. In such cases, we may ask you to provide photographs of the damage or the incorrect item received.
Statutory rights
This Returns Policy does not affect your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. If an item is faulty or not as described, you may be entitled to a full refund or replacement regardless of this policy.
Questions about returns
If you have any questions regarding returns, please visit our website moderngardengoods.com and use the contact form. We will respond as quickly as possible.