Frequently Asked Questions – Modern Garden Goods
Welcome to the FAQ page of Modern Garden Goods. Below you will find answers to the most common questions about our statues and sculptures, as well as how to shop on our website moderngardengoods.com. If you cannot find the information you need, please contact us through the contact form on our website.
1. What is Modern Garden Goods?
Modern Garden Goods is a specialist retailer of high-quality garden statues and sculptures. We offer a wide range of designs, from classic stone figures to contemporary metal art. Our goal is to help you transform your outdoor space into a personal sanctuary. Our website is moderngardengoods.com (all lowercase).
2. Do the statues come fully assembled?
Yes, all statues and sculptures sold on moderngardengoods.com are delivered fully assembled. Some very large items may be shipped in two or more parts that simply fit together without the need for tools or special skills. Assembly instructions, if required, are included with the product.
3. What materials are used for the statues?
Our collection includes statues made from a variety of durable, weather-resistant materials, including:
- Cast stone – heavy, realistic, and long-lasting
- Resin – lightweight and frost-resistant
- Metal – including aluminium, steel, and corten (weathering) steel
- Polyresin – affordable and detailed
- Concrete – traditional and extremely durable
Each product page on moderngardengoods.com clearly states the material used.
4. Are the statues suitable for outdoor use all year round?
Most statues on moderngardengoods.com are designed specifically for outdoor use. They are frost-resistant, UV-stable, and able to withstand rain and temperature changes. However, we recommend that extremely delicate or painted items be placed in a sheltered area during severe winter weather. Please check the individual product description for specific care advice.
5. How do I clean and maintain my garden sculpture?
Generally, cleaning with mild soapy water and a soft brush is sufficient. Do not use abrasive cleaners, pressure washers, or harsh chemicals, as these may damage the surface. For metal sculptures, a protective wax or sealant may be applied occasionally to prevent oxidation. Detailed care instructions are provided with each order.
6. Can I return a statue if I change my mind?
Yes, you have the right to cancel your order within a certain period after receiving the item. The exact terms are explained in our Returns Policy, which you can find on moderngardengoods.com. Please note that custom-made or personalised items cannot be returned unless faulty.
7. What should I do if my statue arrives damaged?
While we take great care in packaging every order, damage can occasionally occur in transit. If your statue arrives damaged, please contact us immediately through the contact form on moderngardengoods.com. We will ask you to provide photographs of the damage and the packaging. We will then arrange a replacement or other resolution as quickly as possible.
8. Do you offer gift wrapping or personalised messages?
Yes, we offer gift options for most items. You can add a gift message during the checkout process on moderngardengoods.com. Gift wrapping is available for selected smaller statues. Please note that personalised or engraved items may take additional time to prepare.
9. Can I order a statue that is not shown on your website?
We regularly add new designs to moderngardengoods.com, but if you are looking for something specific that you do not see, please contact us through our website. We may be able to source or commission a bespoke piece for you. Custom orders are subject to separate terms.
10. How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier’s website. You can use this information to monitor the progress of your delivery. If you have not received a tracking link within the expected time, please check your spam folder or contact us.
11. Do you offer installation services?
We do not offer installation services directly. However, for very large or heavy statues, we can recommend specialist installers in your area. Please contact us through moderngardengoods.com for more information. Most statues are designed to be placed directly on a firm, level surface.
12. Are your products handmade?
Many of our statues and sculptures are hand-finished or entirely handmade by skilled artisans. This means that slight variations in colour, texture, or size may occur. These variations are not defects; they are part of the unique character of a handcrafted item.
13. Can I visit a physical showroom to see the statues in person?
At this time, Modern Garden Goods operates exclusively online through moderngardengoods.com. We do not have a public showroom. However, we provide detailed product descriptions, multiple high-resolution images, and customer reviews to help you make an informed decision.
14. Do you sell gift vouchers?
Yes, we offer electronic gift vouchers that can be purchased on moderngardengoods.com. Gift vouchers are sent by email and can be redeemed against any product on our website. They are valid for a certain period, which is stated at the time of purchase.
15. How do I contact you if my question is not answered here?
If you have any other questions, please visit moderngardengoods.com and use the contact form. We aim to respond to all enquiries as quickly as possible. Please include your order number (if applicable) and as much detail as possible so we can assist you efficiently.